Key Responsibilities:
- Register guests and assign rooms, accommodating special requests whenever possible
- Assist with pre-registration and room blocking for reservations
- Adhere to credit policies, cash handling, and check-cashing procedures
- Monitor and manage room status and room availability tracking
- Maintain knowledge of room locations, room types, room rates, and property services/activities
- Present suitable options and alternatives to guests and assist them in decision-making
- Use suggestive selling techniques to promote rooms and additional hotel services
- Coordinate with housekeeping regarding:
- Check-outs and late check-outs
- Early check-ins
- Special guest requests
- Day-use rooms
- Maintain guest room key storage and supervise access to safe deposit boxes/rooms
- Perform cashier-related functions such as:
- Posting charges to guest accounts
- Raising paid-outs
- Currency exchange
- Coordinate with housekeeping to keep room status reports up to date
- Communicate maintenance and repair requests to the concerned team
- Understand and follow all safety and emergency procedures
- Ensure cleanliness and neatness of the front desk area at all times
Background & Qualifications:
- 1–5 years of relevant experience in a similar role within the hospitality industry
- Degree or Diploma in Hotel Management is preferred
