Position Overview & Priorities:
- We are looking for an iOS Developer with 0–1 year of experience
- You will coordinate with team members working on different layers of the product
- A strong commitment to collaborative problem-solving, quality products, and sophisticated design is required
- Building the product is a highly collaborative effort, requiring a strong team player with attention to detail and commitment to excellence
Primary Responsibilities:
- Responsible for answering and solving customer queries via live chat, email, and calls
- Develop a deep understanding of the product and underlying technology
- Learn the codebase and understand how classes, components, functions, and events interact
- Help customers implement chat solutions by guiding them step by step through integration issues
- Thoroughly understand product documentation to identify the correct references for customer issues
- Troubleshoot customer codebase errors to determine whether issues originate from the customer side or CometChat
- Identify product bugs by attempting to replicate customer issues in CometChat sample applications
- Reply to support requests via chat and email, including both technical and non-technical queries
- Join and lead customer calls where customers explain and demonstrate code-based errors and issues
- Continuously improve coding skills to contribute to the CometChat codebase
- Write and maintain code
- Work on minor bug fixes
- Write clean and efficient iOS code
- Develop new features and user interfaces as per product specifications
- Stay updated with new mobile technology trends, applications, and protocols
- Collaborate with the team to define, design, and ship new features
Prioritised Experiences and Capabilities:
- 0–1 years of experience through internship or training in iOS development
- Basic knowledge of Swift
- Knowledge of iOS frameworks such as Core Data, Core Animation, etc.
- Familiarity with RESTful APIs to connect iOS applications to back-end services is an added advantage
- Understanding of Apple’s design principles and interface guidelines is preferred
- Knowledge of low-level C-based libraries is preferred
